Snap PrePaid Warranty and Return Information: GSM Handsets


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  • All GSM handsets are new and have a DOA warranty for 14 days from date of purchase from the supplier (Snap Prepaid). Beyond 14 days, see user guide for manufacturer warranty.
  • Customer should retain SIM from phone.
  • The supplier warranty is for exchanges only.
  • The warranty applies to the handset only, not accessories.
  • This card, completed, and a sales receipt must be presented at the time of return. NO EXCEPTIONS.
  • Any physical or water damage voids supplier or manufacturer warranty.
  • Warranty does not cover handsets locked by the customer.
  • All returns MUST include original packaging and all contents. Any missing item negates this warranty.
  • If a phone is returned to supplier beyond 14 day warranty, or is received incomplete, phone will be returned only at customer expense.
  • Warranty covers only manufacturer's defects and does not cover buyer's remorse.
  PDF Download the RMA (Return Merchandise Authorization) form now and send with the returned handset.


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